OTTAWA-GATINEAU – The CRTC has launched an online survey to help Canadians share their experiences with the sales practices of the country’s large telecommunications service providers.
Canadians have until September 7, 2018, midnight PDT to participate.
The Commission said Monday that the survey is part of its consultation which will result in its report to the government on whether misleading or aggressive retail sales practices are used by Canada’s TSPs. The process will also include public comments that are due this Thursday, a public hearing scheduled to start on October 22, as well as focus groups across the country.
The CRTC kicked off a public inquiry last month into whether high-pressure and unsavoury sales tactics are used by Canada’s large telecommunications service providers after receiving an Order in Council from the federal government in June calling for a report on the issue due by February 28, 2019.
The Commission said it wants to hear from consumers – including those who are vulnerable due to their age, a disability, or a language barrier, as well as current and former employees of the telcos, who may apply for confidentiality.
