Telecom complaints: PIAC says CRTC should intervene

OTTAWA – The news that consumer complaints to the Commission for Complaints for Telecom-television Services (CCTS) increased by 73% compared to the same period last year should be investigated and fixed by the CRTC, said the Public Interest Advocacy Centre (PIAC).“Canadian consumers are sending a clear message they are being poorly treated by, and are suffering from misleading sales practices of, Internet, wireless, home phone and subscription TV services,” said John Lawford, PIAC executive director and general counsel in a press release.PIAC also noted the CCTS report released Tuesday revealed that the leading complaint issue was “Non-disclosure of terms/Misleading information...