Chillico the chatbot helps Videotron's customers choose what to watch

MONTREAL – Videotron customers are meeting Chillico, a Facebook Messenger chatbot designed to help them select what to watch.Harnessing artificial intelligence technology, Chillico makea suggestions from the illico.tv video-on-demand catalogue based on factors including the user’s desired genre, areas of interest, and age. After customers greet Chillico, the chatbot returns the greeting and then proceeds to ask multiple-choice questions in order to come up with viewing recommendations."Chillico is our first experiment with chatbots," said branding and ominchannel digital strategy VP Julie Brault, in the news release. "It will give us more information about how our customers interact with this type...