OTTAWA – The CRTC received only 30 consumer complaints regarding bandwidth throttling by their Internet service providers (ISPs) in 2016, down from 42 last year.
In its latest status report released Wednesday, the Commission said that it received 7 complaints regarding Internet Traffic Management Practices (ITMPs) in the fourth quarter between October 1 and December 31, 2015. Nine complaints were received in both the first and second quarter of this year, with six recorded in the third quarter ended September 30, 2016.
There are nine active complaints as of June 30, and 10 complaints were closed this quarter. Closed complaints include those where CRTC staff has determined that the ISP is compliant with the CRTC’s policies, or the ISP has come into compliance subsequent to the complaint, and therefore the complaint is resolved; complaints that have been closed due to insufficient information received from the complainant; and complaints related to practices other than an ISP’s use of ITMPs.
In addition, no complaints were forwarded to the CRTC’s Compliance and Enforcement branch this quarter.
