GATINEAU – The CRTC has kicked off a public consultation as it seeks to establish a regulatory framework for next-generation 9-1-1 (NG9-1-1) emergency services in Canada.
NG 9-1-1 is a term used to describe more technologically advanced 9-1-1 services, such as the ability to send text messages, photos and videos to 9-1-1 operators, as well as dialing.
The CRTC has scheduled a public meeting in Gatineau starting January 16, 2017 that will cover issues such as NG9-1-1 services; NG9-1-1 architecture and responsibilities; transition steps and timelines; funding; confidentiality; and reporting and monitoring. Canadians have until May 20, 2016 to send comments and to request to appear at the public hearing.
The Commission also launched a NG9-1-1 page and NG9-1-1 video to provide more information.
“The CRTC is committed to ensuring that Canadians have access to 9-1-1 services through a reliable and modern communication system”, said CRTC chairman and CEO Jean-Pierre Blais, in a statement. “Although our organization is just one of many stakeholders working together to enhance 9-1-1, we look forward to playing our part by establishing a regulatory framework for NG9-1-1. The public hearing we are announcing today is an important step in that process.”
The CRTC regulates the telecommunications service providers that carry calls to 9-1-1 call centres, while emergency responders and call centres are under the jurisdiction of municipalities, provinces and territories.
