CCTS: Brama Telecom in breach of obligations, instructed to refund overcharged fees

OTTAWA — The Commissioner for Complaints for Telecommunications Services (CCTS) today instructed Toronto-based service provider Brama Telecom to refund excess amounts charged to one of its customers. In announcing its decision, CCTS noted Brama is already in breach of its obligations both to customers and CCTS with regard to previous overbilling incidents affecting other customers.In the latest incident, for the months of February and March 2015, Brama billed a customer eight times for its monthly service fees, instead of twice. Brama obtained the customer’s money via pre-authorized debit and did not refund the overcharged amounts to the customer, who complained...