EXTON, PA – The Society of Cable Telecommunications Engineers (SCTE) is launching a comprehensive training and certification program designed to support the rollout of higher-margin business services by cable system operators.
The Business Class Services Specialist (BCSS) course and certification have been created to address the need for experienced field technicians who can perform and troubleshoot installations for the fast-growing business services market. According to Heavy Reading, total business services revenue was more than $7 billion in 2012, a $1 billion increase from the prior year.
“The intricacies and service assurance demands of business services have created the need for a new category of cable technical professional,” said Steve Harris, senior director, advanced network technologies for SCTE.
“Our Business Class Services Specialist program has been developed in conjunction with operators and vendors to ensure that field technicians have the training they need to provide the highest level of service to this important customer base,” added Pam Nobles, SCTE director, education and certification.
The BCSS certification has been custom-designed to describe the knowledge of an experienced field technician who can perform business-level installations for small-to-medium-sized business class customers. The course is available in an instructor-led or on-demand online format, or as an onsite course for cable operators’ business services teams.
The latest addition to SCTE’s Professional Development portfolio, BCSS is one of nine certifications offered by SCTE. The other certifications comprise BPI (Broadband Premises Installer); BPT (Broadband Premises Technician); BPE (Broadband Premises Expert); BDS (Broadband Distribution Specialist); BTS (Broadband Transport Specialist); BTCS (Broadband TelecomCenter Specialist); DVEP (Digital Video Engineering Professional); and IPEP (Internet Protocol Engineering Professional).
