TORONTO – Rogers Communications says it supports the development of a strong national consumer wireless code that provides consumer protection standards that treat Canadians equally, regardless of where they live.
The company submitted comments to the CRTC that build on the draft code that the company put forward to the regulator this past spring. Today is the final day for companies and individuals to submit their comments on developing a wireless code ahead of a proceeding that will include a public hearing beginning on February 11, 2013, in Gatineau, Que.
"Developing a National Consumer Wireless Code is about ensuring transparency, clarity and predictability for all Canadians by replacing the current patchwork of provincial legislation with one strong consumer protection standard," said Ken Engelhart, SVP, Regulatory. "Consumers should feel confident that they will be treated fairly and equitably, whether they live in Calgary or Charlottetown, London or Laval."
Rogers says it supports the proposed code submitted to the regulator today by the Canadian Wireless Telecommunications Association (CWTA) that includes input from both large and small service providers from across Canada. The code builds on Quebec's Bill 60, Act to amend the Consumer Protection Act, adding additional clarity to better allow consumers to understand their rights and privileges and to understand the responsibilities of service providers.
Rogers believes that all wireless customers should have the confidence and the knowledge they need to make informed decisions and service providers “should give them the tools they need, like easy to understand cancellation fees, plain language contracts, and simple tools to monitor data usage.”
The carrier applauded CRTC Chair Jean-Pierre Blais for bringing the issue to the forefront and encourages Canadians to participate in the public consultation process.
