Telecom complaints up 114% in a year: CCTS report

OTTAWA – With more Canadians than ever connected to all manner of devices in so many ways, complaints about wireless services, Internet access and VoIP providers more than doubled in the past year, according to the 2010-2011 annual report for the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS said that it received 8,007 complaints, up 114% over last year, which Commissioner Howard Maker noted was the largest year-over-year increase in complaints in the organization’s four year history. Wireless complaints accounted for 62.3% of all complaints, up from 51.7% last year, which Maker said reflected the increasing availability of wireless...