Facing constant fumbles, Wind wants softer handoffs from Rogers, asks CRTC to referee

By Perry Hoffman

OTTAWA - Wind Mobile has asked the CRTC to step in to try and make sure its customers’ calls aren’t repeatedly fumbled with so-called “hard handoffs” from its roaming provider Rogers Communications.Wind wants the Commission to toss a flag on Rogers and grant it seamless, or soft, handoffs. A hard handoff, for example, means a Wind customer call is cut off as he moves out of out of a Wind network zone into a Rogers area. A soft handoff would mean the call isn’t dropped as the subscriber moved from network to network while chatting.In a Part VII filed on...