Cogeco Data extends three hour guarantee to customers

TORONTO – Cogeco Data Services is kicking its customer service up a notch.The data communications provider said Tuesday that is tweaking its service level agreement so that its four hour Mean Time to Restore (MTTR) clause will be reduced and changed to a three hour Time to Restore (TTR), for all new and existing enterprise metro LAN and managed wavelength customers.Rather than working with averages, the new three hour TTR is a guarantee based on the actual time it will take to have an issue resolved, the company said. As before, technicians will immediately begin resolving any problem and notify...