OTTAWA – Two years after establishing guidelines on net neutrality, the CRTC has fallen short on its goal to protect users, writes Michael Geist, a University of Ottawa law professor who holds the Canada Research Chair in Internet and E-commerce Law.Geist’s report, which also appeared Friday in the Toronto Star, says that after filing an access to information request and reviewing “hundreds of pages of documents”, he found “that virtually all major Canadian ISPs have been the target of complaints, but there have been few, if any, consequences arising from the complaints process. In fact, the CRTC has frequently dismissed...