Primus brings call centre jobs back to Canada

TORONTO - Residential high speed Internet customers of Primus Canada will no longer have their customer service or technical support calls handled by off-shore representatives. The company announced plans to transition most of its customer service operations, some of which had been outsourced to India, back to Canada “as soon as practical”, which will create 113 new Canadian jobs in the process. All of Primus Canada's technical support team has been transitioned back to Canada, the press release detailed. DSL, wireless and VoIP home phone service customers will be able to speak to local representatives if their calls are placed from...