CRTC alters complaints commissioner decision

GATINEAU – On Friday, the CRTC announced it had reviewed and varied its December 2007 decision granting conditional approval to the consumer agency known as the Commissioner for Complaints for Telecommunications Services. Some industry members filed, in February 2008, applications requesting modifications to the decision and after reviewing the applications and related submissions, the Commission has decided to maintain the agency's membership requirements for a period of only three years. At that time, the Commission will review the need for these mandatory requirements. No extension of the mandatory requirements can take place without a new Commission decision. Membership is currently required...