GATINEAU – As part of its overall restructuring, the CRTC issued an unusual call for comments on Friday, asking the industry for input on setting service standards for Commission decisions.
"The Commission is committed to introduce new streamlining activities, to provide timely responses to industry inquiries and to establish regular reporting mechanisms," reads the public notice.
And, it wants to implement the standards in April – of this year.
For applications dealt with administratively, the Commission is promising to deal with 80% of them within two months.
For those going the Public Notice route that don’t raise policy issues or pull in interventions it’ll be 80% cleared in six months. Of those with interventions, eight months.
For license renewals by public notice, the Commission wants to clear 80% of them in eight months.
Also, it’s promising all clients will:
* Receive timely and accurate information on the process to be undertaken, in the official language of their choice.
* Receive information on the status of the review process from knowledgeable, professional and courteous personnel.
* Receive replies to telephone inquiries within two business days, at least 80% of the time. If the Commission is unable to reply within two business days, an estimate of the delay in responding, based on the complexity of the inquiry, will be provided.
Comments on the notice are due in March 2nd.
