Aliant owes customers millions, says union

OTTAWA – Declining service at Aliant means that the phone company should be paying its customers millions of dollars in rebates, says the head of the telephone workers' union in Atlantic Canada. "Ever since the merger of the four provincial telephone companies (NBTel, IslandTel, NewTel and MTT) into Aliant, we have noticed a significant decline in customer service, particularly non business customers," said Ervan Cronk of the Communications, Energy and Paperworkers Union of Canada in a press release today. Customers who can prove they’ve been served poorly can make an application to the CRTC for service rebates. "Our members would...