SAINT JOHN – Eastern telco Aliant announced Thursday that more online self-service options are available to customers via their web site – www.aliant.net.
“Customers will save time by using Aliant.net, day or night, to get answers to non-technical and technical questions in real-time, through online self-service, thanks to a partnership with eGain – a leading provider of customer service and contact centre software,” says the Aliant press release.
"The service experience we are delivering to our customers has been improved with the help of eGain’s software," said Deanna Gallaway, director, self serve channels, Aliant. "Using the new tool, our customers can simply type in a problem and are guided to a solution through an interactive dialogue. Alternatively, our customers can view our list of frequently asked questions and answers to seek solutions to current issues or find helpful tips."
Other Aliant.net self-services include:
* Troubleshooting problems such as no dial tone and miscellaneous cellular service and Internet issues
* Finding information and ordering of services such as Aliant Value Packages or specific features such as Call Answer and Call Forwarding
* Accessing user guides and tutorials
* Remote diagnostics for Internet connections from home computers
* Paperless billing and online bill payment
Other enhanced features and services on Aliant.net include online piano lessons, news-on-demand, downloadable and streaming music files, video gaming, and online shopping. Internet security services such as Aliant Anti-Virus, Aliant Personal Firewall, Aliant Parental Control, and Aliant Anti-Spyware are also available to customers on the web site.
