Cable / Telecom News

$100,000 data bill? SaskTel alerts customers of billing error

REGINA - SaskTel has alerted customers to a billing error that resulted from a recent systems upgrade that affected approximately 9,000 wireless customers in the November 23rd and 29th billing periods. Affected customers will receive a bill that may incorrectly rate their Saskatchewan data at U.S. data rates. The charges may range from a few cents to $100,000. SaskTel is currently working on automatically issuing credits to those customer's accounts with incorrect data charges. The customers impacted will be notified by SMS (text message) and by phone. As well, they will receive a letter from SaskTel within the next week....