2017 CCSA Nomination - Best Customer Service

Josh's Story - Westman Communications Group

Westman Communications Group prides itself in offering exceptional customer service. This is more than being pleasant to our customers and wearing a smile. It’s the philosophy of understanding our customers’ needs and surpassing their expectation, offering an unforgettable experience. When our Installation Service and Repair Technician Joshua Loades went to install service to a Syrian refugee family that recently arrived in Canada, he did not only welcome them to Canada, he used his phone as a translator to communicate with them, had tea, shared stories and he even taught them some English words. As a result of his warmth towards them, he was invited to join them at a later date for more tea. We are very proud of Joshua for going beyond the language barrier to be resourceful in communicating and for showing he truly cares.