Halifax, NS, Canada
As one of Canada’s Best Managed Companies, Eastlink takes great pride in delivering advanced technologies/services that connect its customers to the things and people that matter most. Powered by state-of-the-art fiber optic and mobile networks, we bring world-class communications and video entertainment services including high speed internet, mobile, TV, telephone, security and automation, data communications and exclusive, locally-produced programming to residential, business and public sector customers across Canada. Headquartered in Halifax, Nova Scotia, Eastlink operates with an employee base of over 1300 people who serve customers in NS, PEI, NL, NB, ON, AB, BC and Bermuda.
The VAS Operations Engineer is responsible for operational activities related to the Value Added Services (VAS) nodes, e.g. Messaging system (SMSC/MMSC), Voicemail system, Mobile Location Center, Over-The-Air Platform (OTA), Online/Offline charging, Secure Entitlement Server, Wireless Public Alert System (WPAS), etc., in order to offer best possible user experience by ensuring high quality and availability of VAS network and services
You will be joining a locally owned and operated company that is constantly evolving and will provide challenges and inspiration for someone who is truly passionate about developing their career in the VAS area, and delivering Value Added Services within the award winning Eastlink Mobile Network, while having the opportunity to work with cutting edge and fastest growing and evolving Mobile and ICT technologies.
DUTIES & RESPONSIBILITIES
You’ll ensure high quality and timely VAS Operations deliverables, e.g. high quality and availability of VAS Services and VAS nodes (performance KPIs); high quality and reliable operations and support; performing SW upgrades and updates, loading and testing of corrections, preventive maintenance, feature implementations etc. in Production network; operational and customer issues support, etc.
You will research, develop, write, validate/verify, and share Installation Methods, Methods of Procedures and Change Application Procedures that support product/solution installation readiness within schedule and budget.
You’ll perform periodic network audits and inconsistency cleanups to maintain the health of the network as it evolves.
You will participate in regular vulnerability scans and respective corrective and preventive actions
You’ll follow the relevant processes and propose/implement possible improvements to the processes and procedures.
You will stay abreast of relevant VAS, LTE, IMS/VoLTE and 5G technology, as well as upcoming industry and regulatory requirements.
University degree in Electrical/Telecommunications Engineering, Computer Science, or similar.
Experience within your post-secondary education focusing on projects specifically related to communications protocols, databases, information security, and VAS systems.
An understanding of Linux systems, with some development, coding and scripting abilities is an asset; including Shell, Python, etc.
Knowledge of IP related translations; understanding of SIP, Diameter, and HTTPs protocols is an advantage.
An understanding of Mobile Core, IMS, and /or VAS network architecture, as well as Mobile traffic and Call Flow, is preferred.
An understanding of product and service security and privacy requirements and possible risks/exposure. Experience and participation in related activities, vulnerability scans, security fixes and patches would be an asset.
Ability to see the “big picture” and effectively handle all required details throughout an operational environment lifecycle.
Teamwork, customer focus, accountability, cooperation, respect, professionalism, perseverance, and innovation are demonstrated on daily basis.
Ability to work while under pressure while faced multiple deadlines and deliver several projects simultaneously.
Good communication (spoken and written) and negotiation skills.
Ability to work on-call as required in order to provide technical support 24 hours a day, 7 days a week.
Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Dedicated to reflecting the customers and communities we serve, we embrace diversity and inclusion throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
If you are ready to explore an exciting career at Eastlink, your journey begins here.