Training & Quality Specialist – Eastlink

11801-100 Street, 11801-100 Street, Grand Prairie, Alberta, Canada Req #1243

As one of Canada’s Best Managed Companies, Eastlink takes great pride in delivering advanced technologies/services that connect its customers to the things and people that matter most. Powered by state-of-the-art fibre optic and mobile networks, we bring world-class communications and video entertainment services including high speed internet, mobile, TV, telephone, security and automation, data communications and exclusive, locally-produced programming to residential, business and public sector customers across Canada. Headquartered in Halifax, Nova Scotia, Eastlink operates with an employee base of over 1300 people who serve customers in NS, PEI, NL, NB, ON, AB, BC and Bermuda.

Reporting to the National Manager of Training and Quality, the Training and Quality Specialist will be responsible for conducting quality inspections on installations performed by our authorized agents and internal technicians within our Alberta, Eastlink systems. Responsibilities will include travel throughout Alberta, performing quality inspections, conducting audits, training, mentoring/coaching and addressing customer escalations.

The Training and Quality Specialist will work closely with other Training and Quality Team members, assisting in both creation and delivery of technical training programs. Additionally, this role will assist in the development and delivery of training courses for new products equipment deployed in the field.

Through inspecting, mentoring, and the presentation of training material, the Training and Quality Specialist will reinforce a positively motivated environment for continual improvement and increased performance. This role is required to travel throughout Eastlink service areas in Alberta.

Qualifications

The successful candidate will be a self-learner and motivated to stay current with changes to technology in the industry. Comfortable in designing and implementing training and educational initiatives, they will have the ability to work independently on projects of various sizes and content. This person will possess clear and concise written and oral communication skills, which enable them to successfully train and mentor field technicians to create a high quality and consistent team.

Qualifications:

• Post-Secondary education (Electronics background an asset) and/or equivalent experience
• Experience in adult education will be considered a strong asset
• Minimum 5 years’ experience in Outside Plant knowledge of Fiber/Coaxial Cable Systems, or related industry experience
• Strong communication abilities
• Excellent presentation skills
• Proficiency in computer applications such as Microsoft Office Suite (Word, PowerPoint, Excel)
• Ability to work independently, with maintaining a high level of accuracy to detail
• Must possess a valid driver’s license, company vehicle provided

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Dedicated to reflecting the customers and communities we serve, we embrace diversity and inclusion throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

If you are ready to explore an exciting career at Eastlink, your journey begins here.

Apply now

Our industry and COVID-19

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