Training and Quality Specialist – Eastlink

Greater Sudbury, ON, Canada Req #973
Thursday, July 2, 2020
Powered by state-of-the-art fibre optic and wireless networks, Eastlink delivers world-class video entertainment and communications services to residential, business and public sector customers across Canada. As one of Canada’s Best Managed Companies for 11 consecutive years, Eastlink provides high speed Internet, wireless, TV, telephone, security and automation, data communications and exclusive, locally-produced programming. Headquartered in Halifax, Nova Scotia, Eastlink is the largest privately owned telecommunications Company in Canada with an employee base of just over 1500 individuals.

Reporting to the National Manager of Training and Quality, the Training and Quality Specialist will be responsible for conducting quality inspections on installations performed by our authorized agents and internal technicians within our Ontario Eastlink systems.

This position will be based out of our Sudbury, ON office however accountabilities will include travel throughout Ontario, performing quality inspections, conducting audits, training, mentoring/coaching and addressing customer escalations.

The Training and Quality Specialist will work closely with other Training and Quality Team members, assisting in both creation and delivery of technical training programs. Additionally, this role will assist in the development and delivery of training courses for new products equipment deployed in the field. Through inspecting, mentoring, and the presentation of training material, the Training and Quality Specialist will reinforce a positively motivated environment for continual improvement and increased performance. This role is required to travel throughout Eastlink service areas in North and South Ontario.

The successful candidate will be a self-learner and motivated to stay current with changes to technology in the industry. Comfortable in designing and implementing training and educational initiatives, they will have the ability to work independently on projects of various sizes and content.
This person will possess clear and concise written and oral communication skills, which enable them to successfully train and mentor field technicians to create a high quality and consistent team.

Why Choose Eastlink?
Eastlink brings you technology in a way that people would want it. We work hard to provide the best products – Internet, TV, Wireless, Telephone, and Security and Automation – to keep our customers connected to the things and people that matter the most. By putting our customers and their needs at the centre of it all we can show them something special and provide a unique brand experience.

We are extremely proud of our employees and believe the best people make the best companies. As we continue to grow, our goal is to continue to attract the best people.

Dedicated to representing all of the customers we serve, we embrace diversity throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Ready to explore an exciting career at Eastlink? Your journey begins here.

Apply now

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.