Training Agent (MTIS) – CBC

Job Family Technical and Production
Primary Location Montreal

Position Language Requirement Bilingual (English / French)

Language Skill Level (Reading) B
Language Skill Level (Writing) B
Language Skill Level (Speaking) B

Status of Employment Permanent
Work schedule(s) Full-time

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Media Technology and Infrastructure (MTIS) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly-regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from a conventional radio and television broadcaster into a modern digital media company. Technology is the driving force. MTIS is the team making it happen.

The opportunity

As Training Officer, you will prepare and deliver training and briefing sessions to users of software applications and related processes (ex: OnAir, WO Program, ScheduAll, TIP , BW, etc.)


Prepares, plans, coordinates and delivers training sessions on various programs, software and processes.
Organizes information sessions on various financial and other processes and informs users of changes, news or any other relevant information.
Analyzes the needs of users regarding the different possibilities of using programs and software; prepares and gives relevant training.
Drafts and updates procedures and processes for the use of various programs and software; initiates work methods, sets them up, answers users’ questions and resolves difficulties.
Translates the documentation useful to users and distributes it.
Fills in the forms, the appropriate documents; prepares the necessary correspondence and reports according to the information, in order to ensure the necessary follow-ups.
Familiarizes others with their work by explaining their own tasks.

We are looking for a candidate with the following:

A) Qualifications
Bachelor’s degree or the equivalent.
Minimum three (3) year’s experience in a training position or performing related duties.
B) Competencies
Excellent knowledge of broadcasting management applications and business context.
Ability to prepare, plan, coordinate, and deliver training sessions on various software applications and processes.
Strong ability to analyze users’ software application needs.
Skill at translating training documentation.
Strong communication, interpersonal and leadership skills.
Analytical mind and open-minded approach to problem solving.
Ready to travel within Canada (and possibly outside of Canada as well).
Bilingualism (English and French).
Selection process:
If this sounds interesting, please click on ”Apply online”. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion
section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Wherever in the wording of the job description either gender is used, it shall be understood to include all genders.

Apply now

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