Tuesday, July 20, 2021
The NOC Technical Specialist is responsible for monitoring CATV, Telephone, and Internet networks. The position interprets network alarms and coordinates all troubleshooting efforts while maintaining internal communications within the company. As the prime interface to our major telephony customers, the position receives inbound troubles and maintains a real time communications with both the customer and internal support resources through resolution. With convergent networking, IP based telephony is becoming a prevalent skillset. The ability to work within these support models is required.
The incumbent will also be responsible for maintaining service level agreements with our customers. The position is also responsible to perform the change management function ensuring planned network activities are managed to insure minimal impact to Eastlink customers.
Leadership and communication skills that compliment strong technical troubleshooting skillsets are required. Common duties also include:
-MPLS / High Speed Internet (Core and Access layer)
Ticket based communications
Front line data customer support
Change Management – Network maintenance coordination
Support group coordination (Tiered support and Field Operations)
Simulcast broadcast duties
Ability to work in 7-24-365 environment
Two year accredited Electronics certificate. NSCC equivalency
General understanding of IP networking with the interest and ability to grow within this space is required.
Strong verbal and written communications required.
Proven customer support skills
Excellent trouble shooting skills.
Familiarity with telephony and high speed internet networks a strong asset
RF and fiber optic transmission theory a strong asset
Strong organizational skills and able to multi-task
Proficient in MS Word & Excel
Why Choose Eastlink?
Eastlink brings you technology in a way that people would want it. We work hard to provide the best products – Internet, TV, Wireless, Telephone, and Security and Automation – to keep our customers connected to the things and people that matter the most. By putting our customers and their needs at the centre of it all we can show them something special and provide a unique brand experience.
We are extremely proud of our employees and believe the best people make the best companies. As we continue to grow, our goal is to continue to attract the best people.
Dedicated to representing all of the customers we serve, we embrace diversity throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
Ready to explore an exciting career at Eastlink? Your journey begins here.