Switch Technician – Rogers

Date: Jan 16, 2021
Location: Brampton, ON, CA, L6T 0C1
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

This position is located and to service the Greater Toronto Area (Mississauga, Brantford, Markham, Toronto). The incumbent is responsible for the maintenance, commissioning, and preventative routines of Switches/Transport facilities in the Rogers Wireless network to achieve optimum service levels. This includes the following systems: Ericsson Media Gateway’s, BSC’s, MSC’s, Cisco Data Platforms, Comverse Voicemail, Data Servers, & Switches, Testing of Fibre (Gige, 10Gige, 100Gige), & DS0 to OC192. DC power systems, Batteries, Generators, HVAC cooling systems.

Responsibilities:

Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
Track and complete trouble tickets, participate in incident reports, and work order as-builts
Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
Effectively interface with NOC, Field Operations, Technical Support teams, and Engineering groups to resolve network faults
Provide the highest quality customer service possible
Plan and perform preventive maintenance routines to ensure network standards of performance are met
Plan and implement work orders associated with GSM, UMTS, LTE, & 5G transport while respecting customer service and live network facilities
Maintain inventory of equipment and parts to perform regular Facility and lab duties, equipment, tools, laptop etc
Participate in activities associated with network optimization and build activities
Maintain current documentation of site status, complete trouble tickets, incident report and other required reports
Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management and incident reports
Shift work/overtime and 24 hour on-call support is required on a regular rotational basis
Qualifications:

1 – 3 years of technical telecommunications experience supporting network elements
Diploma/Certificate in Electronics from a technical institute or equivalent work experience
Transmission experience would be beneficial e.g. DS0 to DS3 level
Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
Travel is required 100% of the time within your own area
Demonstrated investigative, problem solving, analysis and troubleshooting skills
Must possess a valid Ontario driver’s license and have a good driving record
Ability to work with minimal supervision
Proven ability to work in a fast-paced environment with shifting priorities
Strong time and priority management
Strong interpersonal and communication skills
Strong individual contributor and team player
Schedule: Full time
Shift: Variable
Length of Contract: No Selection
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 205000

Together, we’ll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

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Our industry and COVID-19

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