Supervising Technician, NOC (MTIS) – CBC

Job Family Technical and Production
Primary Location Montreal

Position Language Requirement Bilingual (English / French)

Language Skill Level (Reading) B
Language Skill Level (Writing) B
Language Skill Level (Speaking) B

Status of Employment Permanent
Work schedule(s) Full-time

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Media Technology and Infrastructure (MTIS) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly-regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force. MTIS is the team making it happen.

Your role

Reporting to the Senior Manager, NOC, you will direct, coordinate, assign and vet the work of employees assigned to routine or non-routine technical duties or work, within your delegated authority. You will assist and advise maintenance/support teams or architecture/engineering groups in delivering and maintaining monitoring services or in achieving objectives. You will be asked to produce evaluations followed up by reports or recommendations on operational requirements for equipment, software, facilities and services, and take on general coordination of special projects as needed. You will also determine training needs as well as plan, draft, organize and deliver courses or seminars on all technical aspects of the Network Operating Centre (NOC).

The position’s primary assignment involves training and vetting the work of employees assigned to the NOC, following up as needed, and maintaining NOC monitoring software and procedures. The responsibilities of this position are focused on communication and follow-ups.

The position is assigned primarily to a daytime shift, but the schedule may change due to operational requirements. The candidate must be flexible on this point.

Other:
Adapt existing monitoring tools and develop new ones that are better suited to the new IP-based broadcast technology being adopted by CBC/Radio-Canada.
Check and test new monitoring systems; also test the interfaces of new equipment to be monitored by the NOC with new tools such as SolarWinds to ensure that they integrate well in our environment and are properly configured.
Maintain NOC procedural documentation.
Investigate defect reports, taking and following up on any necessary corrective action.
Anticipate and determine, in conjunction with management or other key contacts, training requirements to refresh the knowledge of technical or other staff to keep pace with changing needs and technologies.
Provide, on an ongoing basis, advice, direction, guidance and encouragement to NOC operators to ensure a healthy work environment and maintain the quality of monitoring services; ensure the onboarding of new employees. Also gather feedback and suggestions from operators to improve monitoring tools, configurations and related processes.
Establish and maintain contacts with partners and vendors to ensure that NOC monitoring systems and equipment are properly maintained and in good working order.
Attend planning and briefing sessions as needed.
Complete the appropriate forms and documents; convey information in person or in writing to ensure proper follow-up and keep others in the loop.
If necessary, carry out all or part of the duties of another job classification within an equivalent or lower salary group, as well as other related duties.

We are looking for a candidate with the following:

Qualifications:
Community college diploma in TV/radio post-production, electronics, computer science, communications or other relevant field
Two or more years’ experience performing similar duties, or working in a comparable infrastructure monitoring team
Skills:
Bilingualism (English and French), spoken and written
Demonstrated skill and interest in verbal and written communications, with an ongoing focus on brevity and accuracy
Ability to work independently; skilled at handling and managing technical or operational issues; ability to quickly adapt and create emergency workarounds
Proven ability to grasp and communicate complex technical and IT concepts, making them understandable to a variety of different audiences
Interest in delving into problem situations in order to report on them clearly, tailoring the message to different target audiences and following up as needed
Excellent knowledge and understanding of the technologies used by the NOC as well as of NOC-monitored ecosystems used by partners
Knowledge of networking and the transmission/reception/distribution/transportation of conventional and IP-based AV signals
Strong leadership ability with maturity, judgment and a team-player approach
Political savvy
Ability to self-train and keep up with the latest technological advances
Selected candidates will be tested as follows:
Theory test: Will cover knowledge related to the position
Interview
If this sounds interesting, please click on ”Apply online”. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Wherever in the wording of the job description either gender is used, it shall be understood to include all genders.

Apply now

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