Solutions Architect – Rogers

Date: May 7, 2020
Location: Ottawa, ON, CA, K2A 3Y8
At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.


What we’re looking for:

You’re in luck! Rogers For Business (R4B) is seeking a ‘Solution Architect – Network’ responsible for customer-facing technical pre-sales, where you will put into practice your proven sales engineering talents in support of our large enterprise, strategic and public sector accounts.
Reporting to the ‘Senior Manager, Customer Solutions’, you’ll join an energetic team of telecom and business professionals who are passionate about delivering a great customer experience by way of comprehensive solutions design, technology mastery, engaging presentations, and all-around technical thought leadership.

What you’ll be doing:

You’ll help to identify, and will interface with, key decision makers of current customers and prospects, ranging from IT staff to the C-suite on all sales opportunities for your assigned sales channels
You’ll leverage your extensive voice and data network design experience to create differentiated and fully supportable technical solutions that meet or exceed customer requirements
As the ‘owner’ of the design, you’ll engage the requisite internal teams to fully assess costs, deliverability and supportability of the solutions, and ensure they’re fully understood by the account team and the prospect
You’ll meticulously document and advance the solution specifications internally for downstream service delivery and support
As a key source of feedback from the field, you’ll regularly deliver structured, succinct and measured insights to internal Commercial Management teams responsible for service lifecycle management, as the voice of our customers
You’ll foster strong relationships with other internal Rogers groups including Network Planning, Transport and IP Engineering, Service Delivery, and Service Assurance in support of providing a great customer experience
In support of keeping our team at the forefront of telecommunications’ evolution, you’ll both receive, and deliver, comprehensive formal technical training to/from your peers

What you’ll bring to the role:

A University degree or technical diploma in Engineering, IT, Computer Science, or related field
You have 10 years of work experience in a telecommunication service provider or large IT services organization, including 3 yrs in a technical pre-sales/Sales Engineering capacity
You’re a strategic and creative thinker, able to both understand the big picture, and dig into the finer details
Advanced knowledge of the design and implementation of MEF-compliant Ethernet Services, resilient Internet and large-scale MPLS IPVPNs
Advanced knowledge of WAN/LAN environments (copper & fiber wired, and WiFi), along with associated switching and routing protocols (Spanning Tree, OSPF, BGP, HSRP/VRRP, etc.)
Advanced-level routing, switching, optical transport (DWDM) and enterprise voice (SIP-based) expertise.
A proven record in solution and product positioning, technical writing, communication and presentation
Active industry related credentials (CCN[A|P], CMN[A|O], JNCI[A|S], MEF-CECP, ITIL, CISSP, etc.) and/or comparable relevant experience
Ability to persuade, negotiate and sell
Experience as a primary content contributor for complex RFP documents
Advanced knowledge of Microsoft Office applications (Word, Excel, Project, Visio, Sharepoint, Teams, etc.)
Use of a personal vehicle for business purposes is required
Work Location: 475 Richmond Rd. (100), Ottawa, ON
Posting Category/Function: Technology & Network Design
Requisition ID: 194646

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Information Technology & Engineering || Canada (CA) || ON || Ottawa || SF:LI ||

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