Here’s the impact you’ll make and what we’ll accomplish together
Understand the competitive landscape, Canadian economy and distilling insights that help TELUS continue to have the lowest churn rate in all of the industry
Successfully retain our Small business mobile customers through the largest market change in modern history
Build programs in partnership with our campaign, customer care and sales teams to achieve shared goals
Manage profitability of all Churn management programs ensuring TELUS is maximizing profitability while maintaining our customer base.
This position is responsible for the churn metric in our Small Business Solutions space, ensuring that we keep as many of our small business customers when they are making wireless decisions. Working with our campaign teams you will launch campaigns that are targeted at making our customers have a stronger relationship with Telus. With our customer care teams you will launch programs that will focus on how we balance keeping our customers with Telus and the financial implications of these decisions. Pushing our sales teams to have strong and meaningful relationships with our customers so that when they are thinking about wireless services that TELUS is the best choice for them and their small business.
Skills: Strategic planning, Technical Aptitude, Business Requirements, Relationship Management, end to end ownership, Structured Problem Solving, Self-Starter, Forecasting, and program management.
Providing sales, channels, customer care the tools they need to ensure we keep our customers while balancing profitability
Managing and executing churn strategies by supporting projects that involve analysis and operational process development
Building and owning business case to bring new capabilities to market, as necessary to execute plan
Establish P&L benchmarks, ensuring profit maximization of portfolio
You’re the missing piece of the puzzle
5+ years of product marketing/management experience, or a set of experiences that are transferrable to marketing which have developed equivalent business acumen
Demonstrate influence and strategy skills; planning, variance reporting; root-cause analysis – Advanced
Proven ability to make strategic recommendations on gap closure initiatives, secure alignment and budget – Advanced
Confidently present ideas to senior leaders (VP and above) – Advanced
Proven Risk management and conflict resolution skills – Advanced
Program management expertise – Advanced
Work with TELUS Small business marketing teams to inform tactical go-to-market plans for a set of new campaigns, support our sales and care teams & deliver profitability and churn targets
Ability to effectively communicate, sell ideas and influence without authority – build your vision, and gain buy-in across the organization to follow it
Passion for technology, and the ability to embrace and drive technology driven changes into business
A customer-centric focus on product development and management
Ability to creatively analyze the market and customers’ needs to identify new product opportunities
A results-oriented approach – you are measured against your productive output, and you consistently deliver
Knowledge of wireless products and services
Demonstrated ability to effectively work cross-functional teams without direct authority
Who is TELUS?
We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Primary Location: CA-ON-Toronto