Senior Mediator (Office of the President & CEO) – CBC

Job Family Business Support
Primary Location Canada

Position Language Requirement Bilingual (English / French)

Language Skill Level (Reading) C
Language Skill Level (Writing) C
Language Skill Level (Speaking) C

Status of Employment Permanent
Work schedule(s) Full-time

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

The opportunity:

We’re looking for a permanent Bilingual Senior Mediator to join our Values and Ethics Commissioner Office in Montreal, Toronto or Ottawa.

Are you passionate about bringing people together, facilitating discussions to arrive at an agreement? Do you have the knowledge and expertise to develop a practice and lead other experts in the field of conflict resolution? CBC/Radio-Canada is looking for that unique person with hands-on experience in mediation and with strong leadership.

Your role:

As a third-party conflict resolution practitioner you will:

Lead and facilitate a wide range of expert conflict resolution interventions for CBC/Radio-Canada across the country including mediation, facilitated conversations, and group interventions, in both official languages, namely for the following types of issues:
harassment and violence in the workplace
discrimination and race relations
respect and civility in the workplace
other unresolved conflictual issues or misunderstandings
Develop awareness and tools to support this practice at CBC/Radio-Canada by:
Designing and conducting awareness sessions and communications regarding informal conflict resolution.
Developing tools and approaches to encourage internal conflict resolution.

As a practice leader, you will:

Develop an internal informal conflict resolution practice for all of CBC/Radio-Canada.
Build and lead a team of conflict resolution/mediation experts and/or oversee the work of external conflict resolution/mediation experts as required.

You will have:

A minimum of 8 to 10 years of experience in fields relevant to the work to be performed.
A minimum of 5 years leading and facilitating expert conflict interventions including mediation facilitated conversations, and group interventions regarding workplace issues.
Professional certification in Alternative Dispute Resolution (ADR), Informal Conflict Management System (ICMS) certification, or mediation, or the equivalent, from a recognized Canadian institute or accreditation body, or a sufficient mix of training and experience to be considered comparable.
A proven record in resolving conflicts via alternative dispute resolution mechanisms.
Experience in defusing emotionally charged situations, taking into account conflicting interests and achieving durable agreements.
Ability to communicate verbally and in writing at a high level of competence in both French and English.
Skills in facilitation, presentation and public speaking, to deliver awareness and training sessions and to lead group intervention sessions.
Ability to conduct facilitation or mediation online when necessary.
Ability to travel frequently post COVID pandemic.

Will be considered an asset:

Professional training in conflict management, mediation and group intervention applicable to a workplace setting.
An undergraduate degree, or more, relevant to the work to be performed.
Experience in conflict resolution and mediation in a unionized environment.
Experience leading a team of mediators and/or overseeing outside mediators and other conflict resolution professionals.
An understanding of legislation such as the Canadian Charter of Rights and Freedoms, Canada Labor Code, Privacy Acts, to ensure that these statutes and policies are respected and integrated into informal conflict resolution programs and services.

What you’ll bring:

Your critical thinking abilities.
A result-oriented mindset.
Your ability to work under pressure with multiple priorities.
Candidates will be subjected to tests such as a second language and a psychometric test.

Our Team:

The office of the Values and Ethics Commissioner was created in 2016 to help nurture our ethical environment. We currently provide independent advice for employees regarding ethical issues, develop ethics training and tools, and act as a “safe space” for those who are considering making a complaint. We are excited to be moving to a new phase of the development of our services, by introducing this new center of expertise, offering informal methods of resolving disputes. To know more about our office, please visit our website.

If this sounds interesting, please forward your resume to We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Wherever in the wording of the job description either gender is used, it shall be understood to include all genders.

Apply now

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.