Sales Representative, I/O Sales – Telus

As an Outbound Sales Representative you will provide an exceptional customer experience by being highly skilled at uncovering our customers’ needs leveraging skills such as driving an engaging conversation, building connections, effective listening, and asking questions. You will guide our customers by recommending offers and promotions on our products and services that best meet their needs. Please note that all candidates will be working in the contact center, be assured we will take all the proper precautions to keep your safety and health a priority.
The posting of performance related data is standard for this position and is an important component to achieving high performance.

Our Sales Representatives will be accountable for:
Performing outbound calling to new and existing Wireline residential customers offering
TELUS SmartHome Security products and services
Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections that they feel good about
Solution based selling approach → overcoming customer objections by listening, understanding, probing, and recommending
Simultaneously navigating through multiple systems and tools while interacting with customers
Processing customers’ orders and ensuring its accuracy and completion
Participating in continuous training sessions and sharing best practices
What do we offer?
A High-performing team of individuals who collectively make our company one of the leading telecommunications companies in Canada
Consumers of the latest products within the residential home services and SmartHome Security space
A supportive culture which promotes recognition and feedback
Competitive pay and incentives
Recognition programs and bonus rewards
Learning and development opportunities to enhance skills
A respectful and highly engaged work environment
Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Qualifications

Required Skills
Strong oral and written English communication skills
Passion for customer service
Ability to maintain high performance working under pressure in a fast paced environment
Ability to persevere through challenging customer conversations
Consistently achieve weekly/monthly sales targets
Ability to embrace and adapt to change in a continuous learning environment
Self-motivated and confident
Basic computer knowledge; Windows, Microsoft Outlook etc
Understanding of wireline home services and security products and services
Required Education & Experience

● Experience with sales and/or customer service
● High school education or equivalent

Other Requirements
Ability to work flexible shifts, including weekends
Experience in telecommunication industry is considered an asset
In order to be considered on a vacancy:
You must be performing at standard in your current role for a minimum of 12 months*
The opportunity should be aligned to goals within your ‘My Development’ plan
You are responsible for notifying your support person of your application
You must apply online
*Or in accordance with applicable collective agreement

Who is TELUS?

You are part of a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Your passion for demonstrating our values and delivering on our Customers First commitments helps to drive our success, ultimately making a difference for our customers, our shareholders, our communities and our team.

Thinking of taking your career at TELUS in a different direction? Then apply online today. This just might be the right move for you.

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Primary Location: CA-QC-Montreal
Schedule: Full-time

Apply now

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.