TELUS’ Customer Solutions Delivery (CSD) – National Resource Strategy (NRS) team is looking for a dynamic and poised individual to be part of its team of dedicated tactical managers.
Here’s the impact you’ll make and what we’ll accomplish together
As part of CSD team, you will be responsible for the tactical and strategic resource planning of the CSD Field teams, internal and external, while working with a team of Managers & Project Coordinators on initiatives, supply & capacity management and analytics in a fast-paced environment. This position will drive the customer experience through collaboration with multiple teams, utilizing thoughtful leadership skills, team work, innovative thinking and strong execution skills.
We provide TELUS services to our residential customers while designing, maintaining and upgrading our wireline network. With over 2,500 team members and 2,000 partners across Canada, the CSD team is working in our communities, on the road, on-site and behind the scenes, to make sure our customers have the services they need when they need them.
As a Resource Manager on the NRS team, you will work with your key stakeholders to successfully deliver the following outcomes:
Understand and manage a strong service level within the business
Lead a team of frontline team members through day-to-day operations
Create a collaborative environment which focuses on delivering high levels of engagement, working closely with stakeholder teams comprised of NRS, Sales, Marketing and NRS – Strategy team members
Manage and adjust field technician capacity across a designated region ensuring optimum service levels for fulfillment and assurance activities
Lead interlock meetings with CSD members ensuring optimal field technician utilization, with the intent to support continuous improvement programs and initiatives, on a weekly & monthly basis
Share input on statistical analysis and identify demand pattern changes associated to growth, trends and seasonality including forecast variance
We want to work with people who:
Highly developed background in personal planning and organizational skills, you are successful when handling multiple projects
Demonstrate a professional demeanor and a confident leadership style, able to interact effectively with individuals across all levels of TELUS
Ability to interpret data and generate innovative solutions and ideas, and communicate that in a language that different audiences understand
Enjoy creating and delivering presentations to leaders at all levels with the organization, therefore need to have excellent skills in all Microsoft (MS) Office applications, such as Outlook, Excel and PowerPoint
You’re the missing piece of the puzzle
Excellent project management and change management skills
Strong MS Excel, Word and PowerPoint skills
Exceptional organizational skills with attention to detail and accuracy
Ability to work in a face paced environment managing multiple priorities and activities
Professional demeanor and confident leadership style, demonstrated ability to interact and communicate effectively across all levels of the business
Demonstrated leadership skills and ability to communicate analytical information
Strong delivery and creation of presentations to leaders at all levels within the organization
Excellent communication skills: oral and written
Who is TELUS?
We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Primary Location: Canada