Regulatory Analyst – CCTS

Job Type: Permanent, full-time, with benefits
Salary: Starting at $70,000-80,000 (depending on experience and qualifications), excellent benefits provided.

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

Our Culture:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is supportive and emphasizes the importance of work-life balance. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment, both onsite and in the virtual world, is welcoming, collegial, collaborative and team-oriented.

Your Role:
As the Regulatory Analyst, you provide advice and support to staff and senior management in connection with regulatory work, interpreting and administering CRTC developed codes of conduct and the CCTS Procedural Code.

Your Responsibilities:
Manage the day-to-day requirements related to CRTC code of conduct administration, including tracking confirmed breaches, assisting Complaint Resolution Officers with complaint-specific analysis, responding to objections to confirmed breaches, and consulting with the Director, Legal and Regulatory, as necessary regarding novel Code applications or interpretations
Assist with and monitor regulatory proceedings, including drafting materials, reviewing parties’ materials, and participating in oral hearings
Assist CCTS complaint-handling staff with interpretation and application of Procedural Code as required
Create and maintain guidelines for CCTS staff use in relation to the CRTC codes of conduct and the CCTS Procedural Code
Support the updating of existing annotated guides and case studies and develop new ones as required
Support liaisons with CRTC
Manage disposition of service provider objections to CCTS accepting complaints that present challenging or novel issues that cannot be addressed by the Contact Centre
Provide guidance to the PSP sign-up function in relation to regulatory requirement to join CCTS as may be required from time to time
Assist with other duties that may be assigned from time to time

You should apply if:
You have post-secondary education especially in areas such as regulatory, public policy, or legal studies. LL.B or JD and Call to the Bar in a Canadian Jurisdiction is an asset
You have a minimum of 2 years’ experience with law and regulatory policy
You have excellent judgement and analytical skills
You have exceptional attention to detail and ability to work to a high degree of accuracy.
You have good knowledge and experience of the Microsoft Office Suite
You have previous experience working in telecommunications or broadcast industry, in consumer and social policy and/or codes of conduct
If you have experience drafting regulatory submissions – that would be an asset
You are bilingual in English and French, with excellent written and oral communications skills

Our ideal candidate has strong ability to conduct research and manage multiple projects without sacrificing quality. They can plan their own work and are able to work independently. They can communicate effectively to foster strong relationships with other employees and explain complex topics and processes clearly to both internal and external stakeholders.

Are you someone enjoys policy and regulatory work, and who loves to keep up with this everchanging landscape? Do you also enjoy working with a dynamic team of professionals, and meet the qualifications listed above? If yes – we want to hear from you! Please apply here.