Product Specialist – Rogers

Location: Toronto, ON, CA, M4Y 2Y5
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Rogers Digital is seeking a Product Specialist of Virtual Assistant & Chat to join our high-growth team. You will create amazing experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies.

This role focuses on the Virtual Assistant program within the Digital Channel Innovation group, making conversational self-service the channel of choice for our customers. As the Product Manager, Virtual Assistant you will be an integral part of executing the Rogers and Fido Omni-Channel Strategy. You will be a key player in developing this portfolio, from both the strategy and execution perspective.

What You’ll Do

Product Management of Virtual Assistant / Chat Bots across Digital platforms such as our website and apps
Plan & launch features, measure performance and continue to iterate to meet portfolio KPIs
Gathering and analyzing big data across platforms to make data-driven decisions on product priorities. Scripting experience with R, Python, Excel Macros is a plus.
Improve the conversational experience for customers
Identify, evaluate and manage digital business development required to integrate projects into Digital platforms including 1st party websites, apps & 3rd party eco-systems
Collaborate across teams, including performance management and facilitating meetings across teams to ensure that the plans align to the portfolio strategy & product roadmaps, to determine priority and sequence of product delivery.

What You Need to Succeed

Expertise with conversational AI platforms
Strong experience improving KPIs and hitting targets
Obsession with delivering high quality products to market in a timely manner
Collaborative ability to elevate projects and ideas that are not your own
Curiosity to be resourceful and inventive at tackling complex challenges.
Ability to solicit alternative ideas & perspectives to understand the “why” and not just the “what”.
Expertise in presenting ideas, business rational and trade-off implications to executive audiences.
Results-oriented team player who leads by example, holding themselves accountable for performance

Qualifications

Master’s or bachelor’s degree in Business, Technology or equivalent.
A proven track record with 3 years of experience in a product management role related to digital experiences with delivery in Agile & traditional methodologies
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Digital & Program Management
Requisition ID: 201478

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

Together, we’ll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Apply now

Our industry and COVID-19

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