Payment Processing Assistant I – Telus


Do you share our passion for:

Advocating for our customers’ needs and creating a personalized experience
Genuinely displaying humanity in every customer interaction
Being an exceptional communicator – listen, honest and clear
Getting things done by leveraging each other’s unique talents
Proactively adapting to meet the changing needs of our customers
Position Overview:

As a Payment Processing Assistant, you will process client mailed payments. This position is Temporary Full-time. We are looking for someone to start ASAP and there is no set end date for this position.

Hours of Operation: Monday – Friday: 7:00am – 4:00pm

Starting Wage: $18.31/hour


Receive, extract, sort and track client mailed payments
Match client payment information to client account through manual or system input or refer to others for further investigation
Prepare cheques for deposit, track and process post dated payments
Forward client correspondence to appropriate department in a timely manner

Required Knowledge:
Knowledge of job-related systems and databases to process client mailed payments
Working knowledge of Personal Computer business software (e.g. Excel, Word, Outlook)
Knowledge of accounting principles & procedures
Required Skills & Abilities:
Maintain a high degree of accuracy and attention to detail
Ability to effectively compile information, analyze data & make sound judgements
Must possess Personal Computer navigational skills
Demonstrated professional oral and written communications skills
Fluent in English
Ability to effectively handle both favourable and unfavourable customer interactions
Self-motivated, work well with minimal or no direct supervision
Ability to work effectively in a team enviornment and collaboratively with other departments
Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
Demonstrated ability in planning and organizing to meet scheduled deadlines
Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

Primary Location: CA-BC-Vancouver
Schedule: Full-time

Apply now

Our industry and COVID-19

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