Operations Specialist – Freedom

At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – and they’re taking notice. We provide not only the wireless freedom Canadians want, but the wireless freedom Canadians deserve and we’re always on the lookout for go-getters that are committed to disrupting the status quo. Does that sound like you? We’d love to meet you.

The role
As a Channel Operations Specialist, you will be responsible for a variety of technical activities focused on our Channel Systems. These activities include creating, reviewing, and modifying application data, advising on the best approach to application and process changes and improvements, some administration tasks, and some maintenance tasks.

In this role, you will work on the configuration & performance of software and application functions, and support with improving efficiency.
Creating products across multiple systems, researching technical issues, and finding solutions to maintain sales operations across a diverse distribution network.

A typical day
This role is primarily office focused (Remote for now) with a healthy amount of travel required nationally. We work in a dynamic and fast paced environment connecting with stores daily to ensure that they are ready and able to make sales and provide exceptional customer service.

Your skills/experience
• 5-7 years of telecommunications, operations, or SaaS experience
• 5-7 years business analysis, operations, or channel support experience
• High level of Microsoft Office, Retail systems (Retail IQ, Oracle, etc.) proficiency is required
• Excellent presentation and project management skills
• Excellent communication skills (internal & external)
• Strong time management and organization skills with the ability to prioritize work to meet deadlines
• Ability to recognize and handle sensitive and confidential information
• High attention to detail and the ability to analyze needs and requirements and to translate complex findings into clear and concise messaging

Other details
• This position requires the successful completion of a criminal and credit background check.
• This role is location-specific
• Where are you hiring? Based out of Toronto, ON, or Vancouver, BC or Calgary, AB (Temp Remote)
• Is travel required? Yes
• This posting will close: Two weeks from the date of posting

Posting closing date:January 29, 2021

Freedom Mobile is a subsidiary of Shaw Communications Inc.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Broadcast Services. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

We thank all applicants for their interest; however, only selected candidates will be contacted. No telephone calls or agencies, please.

Apply now