Posted November 13, 2014 5 years 3 weeks ago

Network Support Services Technician (IP and WAN)

Northwestel is now accepting applications for the permanent, full-time Network Support Services Technician (IP and WAN) position located in Yellowknife, NT.


  1. Operates and manages the Nortel Passport management system for circuit configuration, testing and remotely administering the Frame Relay/ATM network.
  2. Operates and manages the Video Server system for provision of video conference services to customers.
  3. Operates and manages layer 2/3 switches for provisioning of IP services to customers, including the remote management and maintenance of these systems, and management of customer IP addresses.
  4. Respond to IP abuse by subscribers and external ISP’s.
  5. Operates and manages the DSLAM, and BRAS systems for remote management of the Northwestel’s HSI service.
  6. Provides support to frontline personnel installing network upgrades to, and customer access to, frame relay/ATM/IP services, and to customers requiring LAN/WAN networking assistance, as applicable.
  7. Monitors and troubleshoots trunk, switch and core network router performance, and generates network and customer statistical reports utilizing management reporting systems.
  8. Participates in the design and implementation of improvements to frame relay/ATM/IP services, and to customer networks, as applicable.
  9. Assists in the development of standard procedures for the operations and maintenance of frame relay/ATM network/IP services, and creates and maintains documentation and paperwork associated with these services.
  10. Uses Northwestel’s corporate software programs (e.g. spreadsheets, databases, word processing, E‑mail, etc.).
  11. Demonstrates interpersonal and customer service skills, contributes to continuous improvement in the workplace, participates actively in a team environment, and is able to perform required duties without direct supervision.
  12. Participates actively in personal education and development.
  13. Protects the Company’s assets.
  14. May be required to perform work in shifts.



  • Journeyman Technician in toll or switching craft; or four year's experience in data communications within the last eight years; or graduate of, at minimum, a two year communications, electronics or related program at a recognized technical institute.
  • CCNA or JNCIA or BAIST or equivalent IP Network certification.
  • Knowledge of SNMP, Frame Relay, ATM and TCP/IP concepts and protocols, and the ability to use standard computer word processing and database programs.
  • Ability to analyse data and form conclusions using a wide variety of information sources.


How to apply:

Please visit Northwestel’s Job board and create a Candidate Profile.  

Select the position you would like to apply on and then choose “apply on line”. Or fax your cover letter and resume to 867-668-3236, before the closing date.