Manager, Network Operations Control Centre

Our mission at Northwestel is to be the preferred supplier of high-value communication and entertainment solutions to northern customers for their advantage and enjoyment. As the first northern-based company to provide telecommunications across the North, we see a future where we will progressively build upon a legacy of achievement.  Northwestel recognizes that our best asset is our employees. We recognize that work-life balance and encourage community involvement.


We are seeking an analytical and driven Manager of the Network Operations Control Centre to join our team in Yellowknife, NT.


As the Manager Network Operation Control Centre (NOCC) you will be accountable for ensuring that network utilization and availability statistics are maximized and within designed performance standards.


This will be accomplished through:

  • Incident Management
  • Change Management
  • Provisioning (Advanced Services)
  • Assurance (Level 1 &2Support)
  • New Service Introduction
  • Process Improvement
  • Staff Development
  • Customer Relations and SLA Management
  • Increase Assurance Skill set & Workload
  • Problem Management Analysis


What you need to ensure you are successful in this role:

Post secondary education in the Telecommunications, complimented by seven years of telecommunications experience, preferably in operations, with at least three years in a leadership capacity. A combination of related education and experience will be considered. In addition you have the confidence and skill to lead and motivate a team through change. You must be technically savvy and adept at learning new systems and applications. The ability to express technical requirements in business terms and work under pressure with conflicting priorities are critical strengths for this role. Certification in IT Infrastructure Library (ITIL) would be considered an asset.


What we offer you:

  • Health & Wellness Benefits
  • Team Incentive Plan & Discounts
  • Generous vacation and a vacation travel allowance
  • Work-life balance
  • Community involvement*76830D9881C23736

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.