Manager, Inside Sales

Bell Small Business (BRSB) division provides communications solutions (voice, internet/data, TV, and business services) to consumers and small business organizations to help enhance their daily telecommunication needs. The Alternate Channels Team within BRSB is a new, innovative, and growing team focused on driving small business sales growth through the different sales channels.  The Alternate Channels Team has end-to-end accountability of both programs, from marketing vision and growth strategy through channel sales execution. Having launched both channels just over a year ago, the Alternate Channels Team is a new and exciting area within Bell and offers team members with the opportunity to play an integral role in the growth strategy, planning, decision-making, and execution of these new sales channels.

Job duties:

  • Manage sales channel day-to-day work, assignments, training, and sales improvements; ensure metrics and service standards are met for optimum customer experience
  • Identify, create, monitor, and maintain key performance indicators including but not limited to team productivity, quality audits, and departmental policy procedures
  • Agent Performance:  Responsible for recruiting, training, managing and monitoring sales agents so that they have the skills and knowledge to meet all sales objectives through different forms of coaching
  • Provide consistent, visible, timely, and effective communication to team on team goals and objectives and progress toward those goals
  • Reporting:  Responsible for providing results updates on various aspects of channel performance to other members of the management team
  • Sales performance, Operational cost performance & operational performance
  • Insight: Analyze and interpret agent results & present to other members of the management team
  • Maintain current knowledge of call center operations issues and trends through education, seminars, and research


Critical Competencies:

  • Ability to maximize resources to accomplish key metrics
  • Sales/account management experience in the business market
  • Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
  • Demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Demonstrated ability to work well with cross-functional groups
  • Demonstrated strengths in organizational skills, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skills
  • Extensive knowledge of telecommunication services in the small business market



  • Strong presentation skills and an ability to effectively communicate
  • Excellent interpersonal skills and the ability to work well within  team
  • Energetic self-starter who thrives in a face-paced environment
  • Strong negotiation experience
  • Exceptional time management and organizational skills

Our industry and COVID-19

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