Manager, Field Operations, YK Service

Do extraordinary things: Choose the North!

What does it mean to work for the premier communication solutions provider in the North? It’s working in Canada’s pristine and unique North with the best and brightest. At Northwestel, our employees work every day to deliver innovative solutions for more than 120,000 customers living in an area almost the size of the European Union or four million square kilometres. It’s doing extraordinary things and getting rewarded. It’s the thrill of working hard, the joy of working together and access to the extraordinary adventures that lie in the North.


Manager, Field Operations YK Service

Applications are now being accepted for a full-time position of Manager, Field Operations YK Service located in Yellowknife, NT.

The Manager Field Operations, reporting to a Field Operations Director, performs a key role in the delivery of service excellence for our customers. The incumbent is responsible for ensuring that our customer commitments are met, through the installation and maintenance of Access and Network facilities.

This position directly leads and motivates 8 to 16 employees. These direct reports are primarily bargaining unit positions which may include combination of Service Technicians, Combination Technicians, Central Office Technicians, Radio Technicians, or Cable Splicers. In addition, this position shares the responsibility of overseeing contractors work with Safety Inspectors and Project Managers.



1. Build and support a high performing team of results oriented, customer focussed employees who deliver the best experience to our customers across our operating area.

2. Ensure team alignment with the Northwestel strategy, and Customer Service Excellence priorities, using established metrics in quality, productivity and customer service as indicators.

3. Champion continuous improvement goals in support of our ability to surpass customer expectations by effectively collaborating with other business partners across the business

4. Ensure that field technicians have an understanding of and are compliant with Northwestel’s processes, products and service standards and that all work is conducted in a safe and efficient manner.

5. Ensure the reliability and maintenance of network equipment through participation and alignment in annual operating and capital planning processes.

6. Cultivate a performance management culture through formal and informal coaching and assessment using a variety of methods, including the Objective Performance process, Tail gate meetings, in field observations, etc. Provide ongoing skill development through formal and informal training to meet both the current and future needs of the individual and corporation.

7. Lead team in accordance to the provisions in the Collective Agreement, including vacation management, disciplinary actions and attendance management.

8. Other duties as required.



The manager must have five to ten years of telecommunications and/or field industry experience with three to five years in a people management or leadership role. This position requires significant personal computer skills both in the Microsoft Office suite and in operational systems.

The Manager Field Operations will be a self-motivated individual with proven analytical and time management skills. They have sound knowledge of situational leadership principals and ability to develop effective interpersonal rapport. They must have proven leadership and performance management skills in a unionized environment and must be sensitive to the northern cultural milieu. The incumbent has experience in successfully leading and motivating a team through change.


Closing Date:


Friday, September 11, 2015 before 5:00 pm PDT.


How to apply:

Please visit Northwestel’s Job board and create a Candidate Profile.

Select the position you would like to apply on and then choose “apply on line”. Or fax your cover letter and resume to 867-668-3236, before the closing date.


Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Aboriginal peoples. Candidates must clearly indicate on their application if they are an Aboriginal person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.


Our industry and COVID-19

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