Manager, Credit and Collections – Bell

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

The Manager, Accounts Receivable position will be responsible for leading the accounts receivable team for a segment of the BBM customer base. You will play a role in participating on the short and long term Accounts Receivable strategies for Bell Business Markets. A strong team leader that can work cross functionally to improve processes, gain efficiencies and reduce costs while improving employee and customer satisfaction.

Main Responsibilities:
Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline that will contribute to the goals and objectives of the department
Support team with conflict resolution on aging accounts and help formulate collection strategies
Assist with establishing targets for key metrics and effectively supporting the team to meet or exceed monthly DSO, Accounts Receivable and Cash targets
Oversee payment processing and cash applications related to selected billers
Develop business relationships with internal customers to secure their support in minimizing risk while achieving sales growth targets
Develop business relationships with major external customers to facilitate dispute resolution
Recommend to Senior Management acceptable payment agreements with major accounts to return them to a current status
Monitoring collections performance according to quality and productivity standards by completing monthly trending analysis of collection services
Ensure collection policies are adhered to and updated accordingly in order to mitigate financial risk
Oversee credit adjudication process
Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
Participate and assist in the delivery of various Accounts Receivable initiatives as required

Critical Competencies/Qualifications:
5+ years experience working in a collections environment managing a group of 10+ employees
Degree in Finance or CPA Accounting designation or in the process of completing designation
General financial and accounting knowledge
Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders
Exceptional analytical and problem solving skills
Strong time management skills with an ability to multi-task and prioritize deliverables
“Change agent” with vision and execution expertise who can challenge the status quo
Intermediate to Advanced Knowledge of Microsoft Office Excel and Powerpoint

Preferred Qualifications:
Telecom background with knowledge of Bell billing systems

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Application Deadline: 12/08/2020

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

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