Manager – Channel Reporting and Insights – Telus


Join our team

The Channel Reporting & Insights team is responsible for creating data analytics with multiple sources and turning it into actionable insights for the business. We specifically analyze channel performance data across the consumer brands (TELUS, Koodo and Public Mobile) and support both the wireless and wireline business. We embrace and thrive in a highly dynamic and competitive environment.

Our team consists of motivated business analysts and performance analyst consultants who share the desire to unearth the nuggets of information that support effective decision making.

Here’s the impact you’ll make and what we’ll accomplish together

As Manager, Channel Reporting & Insights, you will be responsible for supporting a team of highly skilled individuals on developing performance analyses to key stakeholders across the consumer organization. This includes presenting weekly updates to senior executives, liaising with our partners (DOMO, SAS, SQL), and delivering on ad hoc requests from Marketing, Channel, Finance, Technology and Corporate Strategy amongst others.

Our team loves:
Learning and it extends to our passion to understand the “why” behind the data so we can provide value to the organization
Collaborating and our mix of business acumen and technical skills are optimal in delivering data insights and unpacking business rationale for our stakeholders
Winning and we are champions of Big Data – we believe timely data centric analyses and insights are critical to our ability to win in the market
Here’s how
Lead the team to deliver daily, weekly and monthly reporting on key performance indicators
Develop new and innovative ways to present reporting insights, with flexibility for users to self serve and drill into the data
Create guidelines for design and development of analytical reports with complex functions in an intuitive format
Work closely with the channel evolution team to articulate new KPI reporting requirements
Own the project roadmap on delivering high impact data projects
Manage the vendor relationship between TELUS and Domo
Candidates must be comfortable working within a dynamic, cross-functional environment and be able to explain complex concepts, performance reporting methodologies, and analysis results to a diverse stakeholder community. Your familiarity and comfort with TELUS wireless and wireline information is desirable and you must be willing to roll up your sleeves and get close to the data.

You’re the missing piece of the puzzle
Expert knowledge and understanding of global best practices in business intelligence, performance reporting and supporting tools such as DOMO, SAS, Oracle, SQL, MSBI
Strong business acumen and financial/business case practices
Ability to define scope, objectives, and prioritize work demands within a dynamic environment
Ability to work effectively and diplomatically across all levels of the organization
Consult and influence business stakeholders to proactively add value to information analysis
University degree in Statistics, Economics, Information Management, Mathematics or other quantitative disciplines
Minimum 5 years experience working in a market/business intelligence, database marketing and/or data warehousing environment
Minimum 2 years experience of managing a team
Hands-on DOMO, SAS, SQL, Oracle and MS Office experience
Experience with BT SBI team and TELUS data warehouse
Telecommunications industry experience
Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Primary Location: CA-ON-Toronto
Schedule: Full-time

Apply now

Our industry and COVID-19

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