We are looking for a Logistics Representative who will play a critical role in supporting our Channel Partners and/or Internal Stakeholders, drive operational efficiencies and effectiveness within Supply Operations, including:
This is a role that will work with our amazing team including but not limited to our Account Managers, Dealer Development Managers, Channel Partners, Business Stakeholders and 3PL Warehouse(s) ensuring strong collaboration.
Role for Logistics Representative
Respond to Channel Partners and/or Internal Stakeholders on inventory related inquiries and/or issues; investigate, resolve and document when required
Process system transactions; order creation, RMA creation, serial number look-up, PO Conversions, order and/or return system fix requests, etc.); make required adjustments as required
Generate various system reports
Provide support on tasks related to: step by step process documentation, back up support, special requests, etc
Performs other functions as assigned
Strong understanding of the wireless business and/or operations
Customer Service experience required 3+ years
Experience in a Call Centre environment
Knowledge of Microsoft Office Suites
Ability to embrace and adapt to change in a continuous learning environment
Excellent verbal and written communication skills
Ability to Multi-task, work in fast-paced and demanding environment
Skills & Abilities
Proven analytical abilities – needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (i.e.: DOMO, tableau)
Proactive mindset to identify process improvement opportunities
Systematic approach to solving problems
Hyper-focused on delivering great customer experiences aligned to our outcomes
Adept at working in a highly-collaborative lean, agile environment
Well-versed in the interplay between business, technical and customer needs
Highly detail oriented, organized, and have exceptional analytical skills
Ability to work independently
Detail oriented, yet able to stand back and appreciate the big picture
Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders
Able to deal with ambiguity and complex issues and concepts
Who is TELUS?
We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Primary Location: CA-ON-Scarborough