Implementation Specialist – Eastlink

Halifax, NS, Canada Req #1254
Friday, May 14, 2021
As one of Canada’s Best Managed Companies, Eastlink takes great pride in delivering advanced technologies/services that connect its customers to the things and people that matter most. Powered by state-of-the-art fibre optic and mobile networks, we bring world-class communications and video entertainment services including high speed internet, mobile, TV, telephone, security and automation, data communications and exclusive, locally-produced programming to residential, business and public sector customers across Canada. Headquartered in Halifax, Nova Scotia, Eastlink operates with an employee base of over 1300 people who serve customers in NS, PEI, NL, NB, ON, AB, BC and Bermuda.

Reporting to the Team Manager, the Implementation Specialist – Business Services is responsible to deliver and implement customer specific voice, data solutions and Dedicated Internet solutions. Responsible for project management of the network build, the Implementation Specialist will work with cross functional teams in order to provide customer specific services in a timely and cost effective manner. Specific responsibilities include but are not limited to the following:
Work with Customer Solutions Engineers to ensure solutions are implemented as per the Approved Engineering Request and Design.
Deliver a plant ready solution to Business Support, where applicable, to coordinate customer installation of Business Services.
Work with installation and operations to ensure solutions are delivered on time and provide the necessary information and equipment for ongoing support.
Interface with suppliers to ensure equipment is ordered and delivered on time.
Provide Sales and the customer with ongoing updates, on project status.
Create and maintain customer reports for projects – data, cable and voice.
What makes you an ideal candidate?

As the ideal candidate you are passionate about developing your career with Eastlink Business Operations. Self-driven, you are a resourceful individual who is able to take initiative and has a thirst for knowledge and continual learning. A highly organized and strong relationship builder, this person is adaptive and engaging in changing situations, and can work well with team members, management, and external business partners. Strong communication, negotiation skills are also assets. A natural team player, you have the skill sets required to balance priorities effectively in a fast paced, results driven environment.

Additional Qualifications:
Post-secondary education in a related field required.
Understanding of network design including Structured Cabling, Fiber Optic, and Fiber Coax systems would be beneficial to achieving business customer solutions.
Current Telecommunications knowledge or experience preferred with emphasis on telephone, cable TV, Internet, and Data.
Proficiency with Microsoft Office products, Internet, Email.
Must have a valid driver’s license as some local and regional travel will be required.
Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Dedicated to reflecting the customers and communities we serve, we embrace diversity and inclusion throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

If you are ready to explore an exciting career at Eastlink, your journey begins here.

Apply now