Implementation Manager – Northwestel

The Implementation Manager is accountable for managing capital projects relating to the implementation of Northwestel systems, facilities and equipment based on user/service requirements driven from an understanding of business needs. The manager determines the most cost-effective method for accomplishing project needs from general information, user requirements, planning input; resulting in the development of detailed engineering plans, estimates, budgets, specifications, and schedules to evaluate and implement new systems and technologies.
The successful incumbent will have a will have a focus on the following technologies: but will not be limited to them, VMware ESXi, Windows server platforms, Linux, compute hardware, SAN storage, enterprise backup infrastructure and data centre networking

Here is how to apply!

Employment Equity
Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are an Indigenous person, a woman, a person with a disability, or a visible minority if they wish to receive hiring preference.

Specific Accountabilities

• Through a review of business plan objectives for specific technologies, the incumbent designs and develops detailed plans according to company standards for capital projects including unit testing & exception handling, developing installation specifications and detailed cost estimates including support packages consisting of support procedures, training, spares and vendor support.
• Once detailed plans have been developed, create implementation schedules, procure materials, equipment, engineering hardware and software, develop work schedules and priorities (for internal staff and/or contractors).
• Through project management discipline, ensure work is being done to specifications and meeting timelines set out, monitoring of capital budget expenditures; performs systems testing and acceptance of the project. Evaluates skills and engages either internal personnel (or) contractors to perform work functions. Conduct worksite inspections and maintains build quality through audits.
• While adhering to ITIL change management guidelines the Implementation Manager is responsible for submitting Requests for Change (RFCs) including Methods of Procedures and Roll Back plans for Network Changes associated with project work; as well as participating in Change Advisory Board meetings as a Subject Matter Expert.
• Provides third level technical support to various projects and areas of the organization
Capacity and Availability Management
• Responsible for managing capacity and availability of assets to ensure planners have information to develop technology business plans.
• The incumbent is responsible for tracking and generating asset information required for planning purposes including predicting replacement, enhancement of assets based on age, return on investment, performance and capacity while developing best practices (CNPs).
• Provide support through Incident Management including assisting in the resolution of any escalated incidents and resolution of reoccurring incidents or problems with the current network.

Knowledge and Competencies Required
The successful candidate will have a diploma or degree in Computer Science and 3 to 5 years of experience working in various aspects of IT. They will have at least 3 years of experience relating to project and time management skills. This position also requires that the incumbent possess very good organizational, analytical, communication (oral and written) skills and be computer literate with the Microsoft Office Suite of applications (Word, Excel, Access).

As a safety-conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.