Drop Repair Specialist – Rogers

Location: Little Britain, ON, CA, K0M 2C0
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Responsibilities Include:

Diagnose and/or correct all technical problems (Basic and Hi-Speed Internet, Basic and Digital TV and Rogers Home Phone) to the satisfaction of the customer and in accordance with company specifications.
Reconnect/disconnect equipment and/or services as per company standards and procedures.
Ensure that communication with customers, other departments and peers is done in a professional manner.
Maintain strong customer relations through daily contact with customers.
Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
Complete installation work. (e.g., rewires, fishing, drop replacements)
Promote and sell company services and make customers aware of same.
Complete accurate documentation pertaining to installations, service and sales activity.
Assist Managers in reducing departmental costs through efficiencies and improved productivity.
Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
All other duties as assigned
Pay, benefits, and work schedule as per the Durham Technical Employees Association Salary Plan.
As this is a Durham Technical Employees Association position, Durham Association members are encouraged to apply.


Have a Post-secondary education or comparable work experience;
Must possess a valid driver’s license, with a safe driving record.
A+ Certification with Apple Mac experience required (or equivalent PC skills).
Electronics Technician Certificate or Diploma would be a definite asset.
Minimum two years Cable TV experience or equivalent experience from a related industry.
Must have experience in PC repairs and good to exceptional P.C. troubleshooting skills.
Must have experience with all Windows and Mac operating systems.
Must have experience with TCP/IP protocols and NIC Installations.
Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 40 feet.
Excellent communication and problem-solving skills coupled with excellent customer service skills.
Ability to work shifts, weekends, and overtime, as required.
Must be willing to work in adverse weather conditions.
Previous sales experience would be an asset.
Circuit switch and twisted pair cable knowledge would be an asset.
Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 413 Eldon Road (7736), Little Britain, ON
Travel Requirements: Up to 75%
Posting Category/Function: Field Operations & Inspection
Requisition ID: 210446

At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/

Together, we’ll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Apply now

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.