DesignOps Manager – CBC

Job Family Media Production
Primary Location Toronto

Position Language Requirement English Only

Language Skill Level (Reading) –
Language Skill Level (Writing) –
Language Skill Level (Speaking) –

Status of Employment Permanent
Work schedule(s) Full-time

Working at CBC:

At the CBC, we all have a story to tell. What’s yours?

If you share our passion for Canadian storytelling and you wish to help us engage with individuals and communities across our various digital platforms, this is where you’ll want to be!

Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of Canadians from various communities connect with our products, with one another, and with the diverse voices that make our country so unique.

You will have the opportunity to play a part in enlightening and entertaining Canadians through our innovative work in building the mediums that deliver our content. We are an innovative hub, where the talented professionals we work with are respected and valued for their contributions. Our product teams are vibrant and our work culture strives to achieve the highest standards of diversity and inclusion. We believe that hiring people with different career paths and backgrounds is fundamental in our shared success and in building healthy and highly performant teams. When you join our mission, you are not only shaping the vision of the CBC, but the future of our country.

Why is this role important?

DesignOps is the orchestration and optimization of tools and processes in order to amplify design’s value and impact at scale. The DesignOps Manager is accountable for improving how the Experience Design team coordinates work, executes work, and maintains work.

You will be working directly with the Head of Experience Design to establish the right systems to connect the Digital Strategy & Products design and product groups, and to ensure there’s a working system connecting these activities with the rest of the organization.

You will work closely with the Digital Strategy & Products Process Director to align the system design to enable the designers work more efficiently on a daily basis. As well, you will be working in partnership with others Design Leads in the Experience Design group, as well as other design managers across CBC and Radio-Canada.

Success is measured through the continually improving quality, velocity, and capabilities of the design practice.

Here’s why we should work together:

Our digital teams’ values – collaboration, learning, and continuous improvement – embody who we are as a people-focused, digital-forward employer. We follow lean startup principles and use an Agile approach. Our dedicated people managers work closely with every individual to ensure we are leveraging their strengths, championing their ideas and supporting their pursuit of new skills and their desired career progression.

Here at CBC Digital Strategy & Products, we want you to be happy and feel good at work. It is essential that work be a safe space where our employees are able to share their authentic selves with one another and to push each other to challenge conventions.

Perks you can look forward to:

Flexible work schedules, allowing you to prioritize yourself, your family and your work.
Work from home opportunities.
Competitive total rewards package.
20% of time for innovation, learning and development; wherever your interests lie.
Opportunities to work with cutting edge technology.
Opportunities for continued learning and professional development.
Opportunities to become a member of our Employee Resource Groups.
Pair programming and mentorship opportunities, where you can learn from the best in the industry and help coach new talent.
A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected.
A supportive management team committed to upholding the highest standards of diversity and inclusivity.
An environment which favours experimentation and an iterative approach in order to achieve the highest form of technical innovation.

How you will make an impact:

You will have the leading role in establishing the DesignOps practices with CBC’s growing digital design team.
​By clarifying and coordinating design processes, systems and tools; you will enable the digital teams to create higher-quality, and more relevant audience experiences.
You will strengthen inclusive, cross-team relationships throughout the CBC by raising awareness of the Experience Design team’s goals and methods.

What you bring to our team:

Experience and knowledge:
You have a deep understanding of multidisciplinary design processes and toolkits across content, product, and UX design; as well as UX research work
You have notable experience managing successful UX processes in complex businesses
You have the ability to mix Lean UX and Design Thinking with Agile processes within an enterprise organization
You have the confidence coordinating the work activities of designers and researchers to deliver digital products.
Communication skills:
You can clearly articulate and understand how DesignOps work fits into a wider context
You can foster a shared understanding across multiple teams by effectively identifying opportunities to find alignment
You can hold a communication style privileging understanding and clarity over direction.
Leadership skills:
You can proactively seek and provide opportunities to improve and expand the team members’ practices and effectiveness
You have the ability to partner with design and product leaders in an advisory capacity, offering analysis and recommendations on design capacity
You are able to navigate complex situations with calmness and composure.
You are empathetic, self-aware, and able to experience success when the team succeeds
You are passionate about inclusive design to ensure designers can create the best experiences for CBC’s audiences.

To Apply:

At the CBC, we recognize that not everyone takes the same path when it comes to building their skills. We value diversity of thought and of experience, and we are excited to hear from you! Hands-on experience, intelligence, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you feel you meet most of the qualifications and you are excited by the possibility of adding to the rich culture of the CBC, take a chance and express your interest by applying now!

If you’re interested in reading more about the various backgrounds of the talented people that make up our teams, our exciting new projects, and what we’re currently working on, check out our Digital Labs blog on Medium!

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Apply now