Customer Solutions Engineer – Eastlink

As one of Canada’s Best Managed Companies, Eastlink takes great pride in delivering advanced technologies/services that connect its customers to the things and people that matter most. Powered by state-of-the-art fibre optic and mobile networks, we bring world-class communications and video entertainment services including high speed internet, mobile, TV, telephone, security and automation, data communications and exclusive, locally-produced programming to residential, business and public sector customers across Canada. Headquartered in Halifax, Nova Scotia, Eastlink operates with an employee base of over 1300 people who serve customers in NS, PEI, NL, NB, ON, AB, BC and Bermuda.

Eastlink is currently seeking a Customer Solutions Engineer in Halifax to join our Engineering team. The Customer Solutions Engineer (CSE) role is responsible to develop and implement technology design for customer specific voice, data and dedicated Internet solutions for our business customers. Applying Engineering training and background, the CSE handles design analysis, estimates cost, and initiates approval processes to ensure projects are profitable and in the best interest of the company and the customer. As the overall project management lead, the CSE is dedicated to providing a smooth and efficient network building process. Collaborating together with many internal stakeholders and external partners/suppliers, the CSE works to leverage the best capabilities for high quality customer specific services in a timely and cost-effective manner as well as working with Senior Network Engineering to learn the network configurations of Telephone, Video, IP and Transport Networks. Together with the Network Engineering team, the CSE also ensures all technical specifications of our national network engineering requirements are being met.

The ideal candidate will be a qualified new or recent graduate engineer who is an effective communicator, customer focused, has exceptional analytical skills and is able to manage multiple projects in a fast paced, deadline driven environment. Knowledge in budget management and economic evaluation, has a sharp concept for business solution design and delivery, and a flexible team-player with superior organizational skills all describe what it takes to be successful in this role.

Qualifications:

• Bachelor’s degree in Engineering is required, with preference given to Electrical or Industrial disciplines.

• Understanding of network design, beneficial to achieving business customer solutions.

• Knowledge or experience from telecommunication is preferred, with emphasis on telephone, data networks and IP.

• Highly driven, good time-management.

• Demonstrated interpersonal skills, comfortable working in team environment with internal and external stakeholders.

• Strong computer skills, fluent in MS Office (especially Excel).

• Must possess a valid driver’s license, as some travel may be required.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Dedicated to reflecting the customers and communities we serve, we embrace diversity and inclusion throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

If you are ready to explore an exciting career at Eastlink, your journey begins here.

Apply now

Our industry and COVID-19

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