As a Client Care Representative within the Future Friendly Home (FFH) team, you will be the voice of TELUS’ residential and home-based business customers. Working in an established world-class contact centre that offers excellence in post-sales support for TELUS products and services; you will provide world-class customer care in a call centre environment to our clients. You will also interpret client requirements and recommend/sell solutions that meet those needs; while ensuring excellent customer service by communication with the internal team, and/or ensure and appropriately transfer to the responsible department when required.
The Client Care call centre operates 7 days a week. Shifts are scheduled based on a set rotation and posted 5 weeks in advance. Currently the hours of operation are:
9:00 am to 7:15 pm Monday to Sunday
Please note this is a Regular Part-time position with the potential to be scheduled full time hours. Full time availability is required, as such this position is not suitable for student scheduling.
What’s in it for you?
At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package with a starting wage of $22.61 per hour plus sales incentives. You can also take advantage of our campus setting complete with paid training programs, state-of the-art equipment, e.Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and IT support. Also, in order to insure your success in your new role, you will be provided with 8-9 weeks Full-Time paid training for which you must be available to attend.
After training you may be scheduled up to 37.5 hours per week.
Our next class is scheduled for late May.
Please note that this position will require you to work temporarily from home.
Our culture supports a learning-based environment supported by pay-for-performance and a personal life balance. In many of our contact centres there are opportunities for you to become eligible for our At Home Agent program.
The TELUS At Home Agent Program is an innovative work arrangement that enables team members to carry out their work responsibilities from home, rather than from the traditional office location. An At Home Agent is able to work from a dedicated workspace within their homes using the same desktop tools as a team member who works in the office. All new employees start in the office environment and have the option to apply for the AHA program during internal postings.
Required Skills, Abilities, and Attributes:
Successful experience in a sales role and/or customer service environment
Familiarity with communication products and services
Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
Ability to present a professional image and communicate effectively
You are able to analyze data, utilize problem-solving skills, and recommend solutions
Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
Must have accurate and efficient keyboarding and data entry skills
Commitment to continuous improvement
Demonstrated ability to learn and apply learned skills and complete and pass all training requirements
Familiarity with voice and data/IP products and services is an asset
You have the ability to work various shifts including evenings, weekends, and statutory holidays, based on business requirements
A bit about us
Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.
Do you share our passion?
At TELUS, you create future friendly possibilities®
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Primary Location: CA-AB-Edmonton