Change Analyst- Cyber – Rogers Communications

Apply now 

Date: Oct 25, 2018

Location: Brampton, ON, CA, L6T 0C1

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Rogers is seeking to fill the new position of Security Change Coordinator, reporting to the Sr. Manager, Digital Identity Production Support (ESF), within Information and Cyber Security Unit (ICSU) at Brampton Campus.  This individual will have the following responsibilities:

  • Lead the Security Change Approval Gate (SCAG) process
  • Conduct daily change review meetings
  • Work with technical and operational teams to create/schedule change records in ServiceNow tool for the entire ICSU team.
  • Participate in IT Change Management meetings to obtain approvals for ISCU changes
  • Ensure prompt change record approvals and closures
  • Work with ICSU management team to ensure that internal change processes are followed
  • Monitor change progress and ensure prompt documentation updates
  • Conduct Post Implementation Review (PIR) for all ICSU changes
  • Follow up on PIR outcomes to ensure continued improvement for quality of changes
  • Develop and maintain documentation for ICSU Change Management and Security Change Approval Gate processes.
  • Based on Java and/or Python, develop new and maintain existing automation solutions for reporting of changes.
  • Provide daily change and incident report for the ICSU management team
  • Collaborate with external teams on change management planning and delivery

Experience & Education

A recognized under-graduate degree in engineering, computer science, mathematics or a related discipline

Minimum 3 year in an IT support role

Minimum 1 year experience in ITIL driven environment

Experience with IT Change Management practices

Preference will be given to candidates with current CISSP certification

Technical Skills

Solid knowledge of ITIL framework

Experience in ServiceNow tool operations

Proficiency in MS Office 2010 or higher

Applied knowledge of SQL/MySQL

Basic programming skills in Java

Knowledge of HTTP operations preferred

Knowledge of Identity Management preferred

Knowledge of Cyber Security Operations preferred


Excellent spoken and written English

Highly personable and enjoys working with people

Broad technical knowledge with the ability and desire to learn new skills

Excellent analytical skills

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 8200 Dixie Road (101), Brampton, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Information Technology

Requisition ID: 130027

Together, we'll make more possible, and these six shared values guide and define our work:

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Our industry and COVID-19

We've gathered a number of links where Canadian cable, radio, television, telecom and wireless companies have posted their responses to the Covid-19 pandemic.