Business Partner, Business Intelligence – Telus

Description

Ready to drive innovative programs and insights?

Join our team

We have an exciting opportunity for you to join our Customer Service Excellence (CSE) Business Intelligence team. You will be a key member supporting enablement teams and business leaders across the organization. In this role, you will lead a customer feedback program that is tied to strategic decisions through collaborative partnerships, high-quality research and your ability to effectively communicate insights.

Here’s the impact you’ll make and what we’ll accomplish together

Being a part of a fast paced and results oriented team, you will leverage your strong background in market research to enhance a diverse customer feedback program; one with well established listening posts across multiple channels. Using leading edge technologies and research methodologies, you will bring forward insights that improve customer outcomes.

Here’s how

Develop solutions enabling CSE and TELUS:
In partnership with stakeholders, understanding their business needs to enhance or build new programs that drive tangible benefits
Leverage knowledge of Business Intelligence technologies:
Set a vision for the programs you manage in partnership with your stakeholders
Create, groom and maintain your roadmap, updating it on an ongoing basis following changes in business priorities
Package and present customer insights
Communicate strongly using excellent interpersonal and communication skills:
Work closely with our BI team including Data Scientists, Program Managers, Business Partners, Developers, Support and Managers
Partner with our vendor(s) to ensure projects are successfully delivered with a high degree of data quality
Identify appropriate research methodologies based on business objectives
Familiarize yourself with customer feedback and supplementary datasets to bring forward insights and recommendations
Qualifications

You’re the missing piece of the puzzle
A well-structured thought process and approach
Ability to influence stakeholders across all levels of the organization
Excellent interpersonal, communication (written and oral) and presentation skills
History of working within a diverse team mixed with technologies and development methodologies (e.g. agile, scrum, waterfall)
Post-secondary degree, Business preferred
Great-to-haves
Proven track record in conducting market research studies, including questionnaire design (3+ years of experience)
Applied knowledge of statistical analysis, including the use of SPSS
Expert in your command of using progressive quantitative research techniques
Certified Marketing Research Professional (CMRP) certification is an asset
Strong competency in the Google and Microsoft Office Suite of productivity applications
Experience with Telecommunications
Working knowledge of SQL
A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.
Primary Location: CA-ON-Toronto
Other Locations: CA-BC-Vancouver
Schedule: Full-time

Apply now

Our industry and COVID-19

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